Help Centre

Enter your vehicle registration or manually select your make, model, and year. We'll automatically show you compatible parts and flag any that won't fit. Look for the green 'Fits your vehicle' badge on product pages.

We offer both! Each listing clearly shows whether a part is OEM (Original Equipment Manufacturer) or aftermarket. Use the filters to show only the type you prefer.

You have 30 days to return unused parts in original packaging for a full refund. See our Returns Policy for full details.

Yes, most parts come with a manufacturer's warranty. The warranty period varies by product and is displayed on each product page. Some sellers also offer extended warranty options at checkout.

Search for services near you, select a garage, choose your service type, pick an available date and time, and confirm. You'll receive an email confirmation with all the details.

Yes, you can manage your booking from your account dashboard. Free cancellation is available up to 24 hours before your appointment.

All service providers on VeFix go through our verification process. Look for the 'VeFix Verified' badge which means they've passed our quality checks.

Contact our support team within 7 days of your service. We'll work with the garage to resolve any issues. If needed, we can arrange a re-service or process a refund.

Create an account, click 'Sell your vehicle', and follow the step-by-step listing process. You'll add photos, details, and set your price. Listings are reviewed within 24 hours.

Listing is free for private sellers. We charge a small success fee only when your vehicle sells. Dealers have different subscription plans available.

We recommend meeting in public places, verifying buyer ID, and accompanying all test drives. See our Safety Tips for detailed guidance.

Standard listings remain active for 30 days. You can renew, edit, or remove your listing at any time from your dashboard. Premium listings stay active for 60 days with additional visibility.

Delivery times vary by seller. Most parts arrive within 2-5 business days. Check the product page for specific delivery estimates.

Yes, once shipped you'll receive tracking information via email. You can also track orders in your account dashboard.

Contact us immediately with photos of the damage. We'll arrange a replacement or refund. Don't accept clearly damaged packages from couriers.

Shipping availability depends on the seller. Many sellers ship within the UK only, but some offer European and international shipping. Check the product page for available shipping options.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are securely processed.

Once we receive your return, refunds are processed within 3-5 business days. It may take an additional 5-10 days to appear in your account depending on your bank.

Absolutely. We use industry-standard encryption and never store your full card details. All transactions are PCI-DSS compliant.

Yes, we offer flexible payment options through our partners. At checkout, you'll see options like PayPal Credit, Klarna, or Clearpay for eligible orders over £50.

Click 'Forgot password' on the login page, enter your email, and we'll send you a reset link valid for 24 hours.

Yes, go to Settings > Privacy > Delete Account. Note that this action is permanent and you'll lose your order history and saved items.

Go to Settings > Account > Email. You'll need to verify your new email address before the change takes effect.

Yes, you can save multiple delivery addresses in your account. Go to Settings > Addresses to add, edit, or remove addresses. You can set a default address for faster checkout.

Basic accounts are free — you only pay commission when you make a sale. Professional and Enterprise plans offer lower commission rates and additional features.

We process payouts weekly via bank transfer. You can track all transactions in your vendor dashboard.

You can sell auto parts (new, refurbished, or used), offer repair and maintenance services, and list vehicles for sale.

Most vendor accounts are verified within 24-48 hours. We may request additional documentation for vehicle dealers.

Yes! Professional and Enterprise plans include API access for inventory sync, order management, and more.